Return and Refund Policy
Online order return and exchange policy:
All goods are non-returnable unless there are errors or omissions in the goods.
If the customer finds any errors or omissions after receiving the goods, Dreams shop provides customers with a "seven-day product return guarantee" (calculated from the date of receipt). Please report it to us within 7 days after signing for the goods.
The procedure for replacing goods is as follows:
- Within 7 days from the date of purchase, if you find any errors or omissions in the goods, please keep all packaging materials, including original packaging, documents and related gifts.
- Contact us within 7 days, provide photos of the product, and request an exchange.
- After confirming that the status of the goods meets the requirements of the return policy, we will notify you of the status of your return application as soon as possible.
- After the goods are received, exchanges will be arranged within seven working days and no refunds will be given.
*If we fail to collect the goods within seven days, we reserve the right to cancel the return or exchange of the goods.
We have the right to refuse customers’ return or exchange requests under the following circumstances:
If the product has the following conditions, it will not be possible to exchange it:
- Items that are returned more than 7 days ago and are not subject to this return order application.
- Non-brand-new goods: We will have the right not to return or exchange the goods if they are worn, dirty or damaged due to human-made problems, or if the returned goods have obvious stains or odors. We will reserve the final decision on whether the goods have obvious stains or odors. right.
- Incomplete packaging: Complete packaging should include the goods, packaging bags, boxes, instructions, and accessories.
- Processing on the goods, such as printing, is not the original product.
- Damage or other labels on the packaging affect secondary sales.
- We have the right not to return or exchange items due to subjective reasons, such as color difference, differentness from imagination, or unsightly feeling.
** Refund **
Due to the product being out of stock/discontinued, the corresponding product payment will be fully refunded. We will notify customers within 5 working days. At the same time, we will contact you through our "customer service staff" to arrange replacement of goods/refund.
When customers purchase international pre-ordered goods, the goods ordered and imported from abroad must go through the following procedures: manufacturing and production, quality inspection, import and export customs declaration, air/sea transportation, logistics and shipments to various places, national holidays, weather and man-made changes, etc. are unpredictable. of variables. If the above variables occur, we will notify customers as soon as possible. Due to unexpected force majeure factors, pre-ordered products cannot be shipped as scheduled. DREAMS SHOP reserves the right to cancel orders and refund.